While the order is being prepared, the Boxie locker displays "Preparing" in yellow, and it remains inaccessible to the user during this time to avoid customers from prematurely taking orders that are still missing items.
Once the order is ready for pickup, the locker status changes to “Ready”, the lights turn green, and an SMS message is sent to the user.
Customers who receive an SMS link can conveniently use their phone to open the locker. Alternatively, for those who choose the touch screen option, a quick ownership verification is required. This can be as simple as answering a question, such as providing the first letter of their last name, the last four digits of their phone number, or the order number.
